Shipping Returns

GENERAL INFORMATION

You have the right to cancel your order up to 14 days after receipt without giving any reason. After cancellation you have another 14 days to return your product. You will then be credited the full order amount excluding shipping costs. If you make use of your right of withdrawal, the product will be returned to the entrepreneur with all accessories supplied and – if reasonably possible – in its original condition and packaging. To exercise this right, please contact us at [email protected]. We will then refund the order amount due within 14 days after registration of your return, provided that the product has already been returned in good order.

PAY ATTENTION:
The right of withdrawal does not apply to products that you purchase via this webshop and that are custom made according to the specifications you have entered. The sale is final after successful payment.

Only items that are returned within 14 days of delivery will be taken back by us. You can add the return form to your return shipment.

DOWNLOAD RETURN & EXCHANGE FORM HERE:   

4. Please note that you are responsible for paying your own shipping costs when returning your item(s). Shipping costs are non-refundable.

Send the items you would like to return to:

Shelby Brothers | Under New Management BV
Handelsweg 6
7921 JR  Zuidwolde
The Netherlands

5. Always ask for a track&trace code so you can track your return online. Should you notice that the package is still not delivered after two weeks, please contact our customer service.

EXCHANGE
Yes, don’t you worry: it’s also possible to exchange items.

1. You have 14 calendar days to exchange items purchased at ShelbyBrothers.com, from the day you received your order. Please fill out the return & exchange form fully. We recommend that you check our webshop to see if the item that you would like in exchange for your return is still available. Please note that you are responsible for the shipping costs of your return.
2. Always ask for a track&trace code so you can track your return online. Shelby Brothers Ltd. can never be held responsible when your return doesn’t arrive. Once we’ve received the item(s) you would like to exchange, we’ll send you an email with the status of your return and the shipping information for the new order.
3. The shipping time of the new item(s) may vary and depends on the country it has to be shipped to.

REFUND
Oy, so you want your money back?
Well, that can be arranged of course as long as you stick to the following conditions:

Return your item(s): see GENERAL INFORMATION

1. Once we’ve received your item(s), we will inspect it and notify you that we have received your returned item(s). We will immediately notify you on the status of your refund after inspecting the item.
2. Should items be damaged, discoloured, worn or in any other way altered or if items are not shipped in their original packaging, we have the right to deny a (full) refund.
3. If your return is approved, we will initiate a refund to your credit card (or original method of payment), within 14 calendar days.
4. If you have received a wrong or a defect product, please contact our customer support before returning the product.