The consumer has no right of dissolution in the event of:
a. An agreement in which the price of the goods or services is subject to fluctuations in the financial markets over which the trader has no influence and which may occur within the termination period;
b. An agreement whereby the consumer has specifically requested the trader to visit him to carry out urgent repairs or maintenance, with the exception of:
1°. Additional services that the consumer has not expressly requested;
2°. The delivery of items other than those necessary to carry out the maintenance or repairs;
c. An agreement concluded during a public auction;
d. An agreement to provide services, after fulfillment of the agreement, if:
1°. The fulfillment has started with the express prior consent of the consumer; and
2°. The consumer has declared that he waives his right of termination as soon as the trader has fulfilled the agreement;
e. An agreement for the provision of services that extends to the provision of accommodation other than for residential purposes, of goods transport, of car rental services, of catering and of services relating to leisure activities, if the agreement provides for a specific time or period of performance .
f. A consumer purchase concerning:
1°. The delivery of goods manufactured according to the consumer's specifications, which are not prefabricated and which are manufactured on the basis of an individual choice or decision of the consumer, or which are clearly intended for a specific person;
2°. The delivery of items that spoil quickly or that have a limited shelf life;
3°. The delivery of goods that are not suitable for return for reasons of health protection or hygiene and of which the seal has been broken after delivery;
4°. The delivery of goods that are irrevocably mixed with other goods after delivery by their nature;
5°. The delivery of alcoholic beverages, the price of which is agreed upon at the conclusion of a consumer purchase, but the delivery of which can only take place after thirty days, and the actual value of which depends on fluctuations in the market over which the trader has no influence;
6°. The delivery of audio and video recordings and computer software of which the seal has been broken after delivery;
7°. The supply of newspapers, periodicals or magazines, with the exception of an agreement for the regular supply of such publications;
g. The delivery of digital content that has not been delivered on a tangible medium, insofar as the fulfillment has started with the express prior consent of the consumer and the consumer has declared that he thereby waives his right of termination.
The entrepreneur has a sufficiently publicized complaints procedure and handles the complaint in accordance with this complaints procedure. Complaints about the implementation of the agreement must be submitted fully and clearly described to the entrepreneur within 2 months, after the consumer has discovered the defects. Complaints submitted to the entrepreneur will be answered within a period of 14 days from the date of receipt. If a complaint requires a foreseeable longer processing time, the entrepreneur will answer within the period of 14 days with a notification of receipt and an indication when the consumer can expect a more detailed answer. dispute that is subject to the dispute settlement procedure.
In case of complaints, a consumer must first turn to the entrepreneur. If the web store is affiliated with Stichting WebwinkelKeur and in the event of complaints that cannot be resolved by mutual agreement, the consumer should contact Stichting WebwinkelKeur (www.webwinkelkeur. nl), this will mediate for free. Check whether this webshop has an ongoing membership via https://www.webwinkelkeur.nl/ledenlijst/. If a solution is not yet reached, the consumer has the option of having his complaint handled by the independent disputes committee appointed by Stichting WebwinkelKeur, the decision of which is binding and both the entrepreneur and the consumer agree to this binding decision. There are costs associated with submitting a dispute to this disputes committee, which must be paid by the consumer to the relevant committee. It is also possible to register complaints via the European ODR platform (http://ec.europa.eu/odr). A complaint does not suspend the entrepreneur's obligations, unless the entrepreneur indicates otherwise in writing. If a complaint is found to be well-founded by the entrepreneur, the entrepreneur will, at its discretion, replace or repair the delivered products free of charge.
Only Dutch law applies to agreements between the entrepreneur and the consumer to which these general terms and conditions apply. Even if the consumer lives abroad. The Vienna Sales Convention does not apply.
You have the right to cancel your order up to 14 days after receipt without giving any reason. After cancellation you have another 14 days to return your product. You will then be credited the full order amount excluding shipping costs. The costs for returning from your home to the webshop are for your own account. These costs are approximately 7.25 per package, consult the website of your carrier for the exact rates. If you make use of your right of withdrawal, the product will be returned to the entrepreneur with all accessories supplied and – if reasonably possible – in its original condition and packaging. To exercise this right, please contact us at [email protected]. We will then refund the order amount due within 14 days after registration of your return, provided the product has already been returned in good order.
PAY ATTENTION:
The right of withdrawal does not apply when;
-products that you buy through this webshop are custom-made according to the specifications you entered.
-you buy products from this webshop that are handmade or hand-dyed after ordering.
The sale is final after successful payment.
Shelby Brothers | Under New Management
Handelsweg 6
7921 JR Zuidwolde
The Netherlands
+31 528 233 787
KVK 72049766
BTW NL858964065B01
Thanks for registering!
Menu